We'd love to help you, If you have any questions please contact us directly.
Send an Email
Request a Call
Create a Ticket
Frequently Asked Questions
What does “connect your domain” mean?
What does “connect your domain” mean? You can replace your Rock Digital Media URL (sitename.rockdigitalmedia.com) with a custom domain you purchased from Rock Digital Media, or one you already own. A custom domain, like mywebsite.com, is a great way to get found online.
What online payments are accepted?
We accept all major credit cards and debit cards, including Visa, Mastercard, American Express, Discover, JCB and Diners. Additional payment options such as Paypal & Stripe as also available.
Can I upgrade to another plan?
Yes, at anytime you can upgrade to the next package. So if you decide you want to change your personal website into an online shop you can upgrade to our Business or Business Pro Plans. Alternatively you can begin with the Basic or Personal Plans and upgrade as your business grows.
Can I add a Favicon to my site?
Yes, all plans include the ability to add a personalized Favicon for your personal or business website at any time.
What types of website can I build?
You can build whatever website you want. Build a simple website to promote your business or profession, or to showcase your portfolio to promote your products or services. We offer you the ability to build informational as well as eCommerce based websites.
Can I customise my template and have a unique design?
Yes you can, simply pick a template and make the changes you desire. Use our intuitive Page Builder to create your any of your page designs. Alternatively you can request that we build a unique design tailored for your needs.
Can people sign up to my site for subscription services?
Yes, subscription functionality is available within the Business PRO Plan. This feature would allow you to have client accounts that subscribe to your services through your website. Our Page Builder would make it easy to implement these products as services through your website.
Can I have multiple user accounts for my website?
Yes, our Business & Business Pro plans offer you the ability to have multiple users shared on your account. These user based roles can be defined with specific permissions to ensure that every account has access to what is necessary.